FAQs

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Expand Are personal items that are stolen from your vehicle covered?Are personal items that are stolen from your vehicle covered?
Expand Do you cover rental cars?Do you cover rental cars?
Expand How do you file a claim?How do you file a claim?
Expand Is flood damage covered?Is flood damage covered?
Expand How do I change my billing address?How do I change my billing address?
Expand I turn 25 soon; does my insurance monthly payment go down?I turn 25 soon; does my insurance monthly payment go down?
Expand Why did my premium increase?Why did my premium increase?
Expand Can I change personal information on the web site? Example... address, phone, etc...Can I change personal information on the web site? Example... address, phone, etc...
Expand I want to cancel my policy. What do I need to do?I want to cancel my policy. What do I need to do?
Expand If I lend my car to a friend and they cause an accident, will the insurance pay on the accident?If I lend my car to a friend and they cause an accident, will the insurance pay on the accident?
Expand Is there a grace period on my policy?Is there a grace period on my policy?
Expand Is there a way to pay my insurance online?Is there a way to pay my insurance online?
Expand What is the cost associated to get a policy with Loya Insurance Group?What is the cost associated to get a policy with Loya Insurance Group?
Expand What is the coverage required by the State of Texas?What is the coverage required by the State of Texas?
Expand What is the coverage the lien holder requires if the vehicle is being financed?What is the coverage the lien holder requires if the vehicle is being financed?
Expand What type of insurance do I need to cover damages and repair to my vehicle if in an auto accident?What type of insurance do I need to cover damages and repair to my vehicle if in an auto accident?
Expand Do you use my credit information to give me a rate?Do you use my credit information to give me a rate?
Expand How long has Fred Loya Insurance been in business?How long has Fred Loya Insurance been in business?
Expand Does my liability insurance cover my medical bills?Does my liability insurance cover my medical bills?
Expand How many cars can I have on my policy?How many cars can I have on my policy?
Expand What is full coverage?What is full coverage?
Expand What type of coverage will I need to have if my car gets stolen?What type of coverage will I need to have if my car gets stolen?
Expand What do I need to do after the accident?What do I need to do after the accident?
Expand Why does a claim have to be investigated?Why does a claim have to be investigated?
Expand What types of coverage do I have?What types of coverage do I have?
Expand How do I get an estimate?How do I get an estimate?
Expand What is a Direct Repair Facility?What is a Direct Repair Facility?
Expand Where do I take my car for repairs?Where do I take my car for repairs?
Expand What if my repairs cost more than what your estimate says?What if my repairs cost more than what your estimate says?
Expand What is a Total Loss?What is a Total Loss?
Expand How is the ACV determined?How is the ACV determined?
Expand My vehicle is at a lot where they charge storage fees. What do I do?My vehicle is at a lot where they charge storage fees. What do I do?
Expand What happens if I have a lien-holder on my vehicle?What happens if I have a lien-holder on my vehicle?
Expand What is a deductible?What is a deductible?
Expand What are my duties as a Loya Insurance Group policyholder?What are my duties as a Loya Insurance Group policyholder?
Expand What if I get sued?What if I get sued?
Expand What is an SR-22?What is an SR-22?
Expand How do I enroll or stop billing alert phone texts?How do I enroll or stop billing alert phone texts?
Expand What carriers are supported for Fred Loya Mobile Alerts?What carriers are supported for Fred Loya Mobile Alerts?

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Fred Loya

With over 726 Loya Insurance Group offices throughout Texas, Ohio, California, New Mexico, Colorado, Georgia, Nevada, Illinois, Arizona, Indiana, and Alabama we have a friendly neighborhood office near you.



customerservice@fredloya.com



Customer Service
1-888-248-8787

File a Claim
1-800-880-0472


Claim Mailing Address
      P.O. Box 972450 El Paso TX 79997

General Sales Mailing Address
      P.O. Box 972090 El Paso TX 79997



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